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Supplier Terms & Conditions

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AbroadMarketX Supplier Terms & Policies

These Terms & Policies set out how AbroadMarketX (“we,” “our,” or “the platform”) works with suppliers (“you”) to ensure secure payments, fair returns, and smooth cross-border trade. By listing products on AbroadMarketX, you agree to the following terms.

Payment Policy

  • Upfront Collection: Buyers pay AbroadMarketX in local currency before you ship.
  • Escrow Security: Payments are converted into USD and secured in escrow until delivery is confirmed.
  • Release Timeline:
    • Dropship/Direct Ship: Funds released within 3–5 days after successful co-inspection in Nigeria.
    • Pre-Stock (Lagos Warehouse): Funds released within 3–5 days of warehouse check-in.
  • No FX Risk: AbroadMarketX guarantees payout in USD directly to your nominated bank account.
  • Automatic Release: If no dispute is raised within 2 days of delivery, funds are automatically released.

Return & Refund Policy

  • Valid Grounds for Return: Products may only be returned if damaged in transit, materially different from order specs, expired, or defective.
  • No Buyer’s Remorse: Returns are not accepted for overstock, buyer error, or change of mind.
  • Partial Refunds: Only affected units are refunded; intact units are paid out in full.
  • Transit Damage Coverage: All shipments are insured by logistics partners. Claims for loss or damage in transit are covered by insurance, not deducted from supplier payout.
  • Process:
    • Retailers must report issues within 2 days of delivery.
    • Evidence (photos/videos) is required.
    • AbroadMarketX resolves disputes within 5 business days.
    • Refunds are issued only after proper validation.

Logistics & Inspection

  • End-to-End Logistics: AbroadMarketX manages international shipping, customs clearance, and last-mile delivery through approved partners.
  • Packaging Responsibility: Suppliers must ensure goods are packed securely to international standards.
  • Inbound Inspection: All shipments undergo quality checks at our Lagos distribution hub.
  • Co-Inspection: Deliveries are verified jointly by our sales reps and the retailer within a 2-day window.

Compliance & Regulatory Support

  • Local Licensing: AbroadMarketX assists with NAFDAC approvals, SONCAP, and other local compliance where required.
  • Supplier Responsibility: You must provide accurate product documentation, certificates, and regulatory clearances from your country of origin.

Dispute Resolution

  • Mediation First: All disputes between suppliers and retailers are handled exclusively by AbroadMarketX.
  • Final Decision: AbroadMarketX’s resolution (based on inspection reports, evidence, and insurance coverage) is final.
  • No Direct Negotiation: Suppliers must not negotiate directly with retailers regarding refunds, returns, or complaints.

Payout & Currency Policy

  • Currency: All payouts are made in USD unless otherwise agreed.
  • Payout Window: Typically 3–5 business days after release from escrow.
  • Bank Charges: Any bank wire fees are deducted from the payout. AbroadMarketX does not add hidden charges.

Liability & Indemnity

  • Supplier Liability: Limited to supplying goods that match agreed specifications, are free from defects, and are legally compliant.
  • Logistics Liability: Covers transit loss or damage (via insurance).
  • Platform Liability: AbroadMarketX is not liable for indirect losses, lost profits, or retailer non-performance once payments are secured in escrow

Termination & Breach

  • AbroadMarketX may suspend or terminate supplier accounts in cases of fraud, repeated non-compliance, or breach of these terms.
  • Outstanding payments (if undisputed) will still be released to suppliers.

Summary for Suppliers

  • You always get paid securely through escrow.
  • No FX headaches — payouts in USD.
  • Returns are fair, impartial, and verified.
  • Logistics risks are covered by insurance.
  • AbroadMarketX manages buyers, compliance, and disputes.